Last updated: 19 February 2019
Oneaim.com Limited, (the “Company”, “we” or “us”) is a service based organisation which provides online ordering services to its customers and restaurants owners. We collect and use certain personal information about you provided by you to us. The Company must process personal data (including sensitive personal data) so that it can provide these services – in doing so, the Company is subject to the General Data Protection Regulation, which applies across the European Union and the Company acts as a data controller of that personal information for the purposes of those laws.
You may give your personal details to the Company directly via our website.
We will only use your personal data in accordance with this privacy statement for the purposes of providing you with online food and drinks ordering services and/or information relating to food preferences relevant to you. At all times we will comply with current data protection laws.
We may collect and use the following personal information about you:
·your name and contact information, including email address and telephone number
·information to enable us to check and verify your identity, e.g. your date of birth
·your billing information, transaction and payment card information
·your purchase history and saved items
·information about how you use our website
This personal information is required to provide our services to you. If you do not provide your personal information we ask for, it may delay or prevent us from providing our services to you.
We collect most of this personal information directly from you – via our website and software application and/or by telephone, text or email. However, we may also collect information:
·from a third party with your consent, e.g. your bank or building society
·via our IT systems e.g. automated monitoring of our website and other technical systems
The Company will collect your personal data (which may include sensitive personal data) and will process your personal data for the purposes of providing you with online food and drink ordering services. This includes for example, contacting you about special offers, assessing your suitability for those opportunities, updating our databases, arranging payments to you and developing and managing our services and relationship with you and our clients.
If you have opted-in we may also send you marketing information and news via email/ text. You can opt-out from receiving these at any time by clicking “unsubscribe” when you receive these communications from us.
In some cases we may be required to use your data for the purpose of investigating, reporting and detecting crime and also to comply with laws that apply to us. We may also use your information during the course of internal audits to demonstrate our compliance with certain industry standards.
Under data protection law, we must have a legal basis to process your personal data. The legal bases we rely upon to offer our online food and drinks order services to you are:
This is where the Company has a legitimate reason to process your data provided it is reasonable and does not go against what you would reasonably expect from us. Where the Company has relied on a legitimate interest to process your personal data our legitimate interests is/are as follows:
We may use your personal information to send you updates (by email, text message, software application notifications) about our services, including exclusive offers, promotions or new services.
We have a legitimate interest in processing your personal information for promotional purposes. This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.
We will always treat your personal information with the utmost respect and never sell it with other organisations for marketing purposes.
You have the right to opt out of receiving promotional communications at any time by:
·contacting us at email@example.com
·using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
·updating your marketing preferences in your account details in our website
We may ask you to confirm or update your marketing preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation or the structure of our business.
We routinely share personal information with:
·third parties we use to help deliver our services to you, e.g. partner restaurants, payment service providers;
·other third parties we use to help us run our business, e.g. marketing agencies or website hosts;
·third parties approved by you, e.g. social media sites you choose to link your account to or third party payment providers.
We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We may also share personal information with external auditors, e.g. in relation to the audits of our accounts.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory regimes.
We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible.
Information may be held at our offices and those of our third party agencies, service providers, representatives and agents as described above (see ‘Who we share your personal information with’ above).
We will keep your personal information while you have an account with us on our website or our software application or we are providing services to you. Thereafter, we will retain your personal data for the purpose we collect it and only for as long as is necessary:
Different laws may also require us to keep different data for different periods of time.
Please be aware that you have the following data protection rights:
Where you have consented to the Company processing your personal data/and sensitive personal data you have the right to withdraw that consent at any time by contacting Tunde Dopemu the Data Protection Officer at firstname.lastname@example.org. Please note that if you withdraw your consent to further processing that does not affect any processing done prior to the withdrawal of that consent, or which is done according to another legal basis.
There may be circumstances where the Company will still need to process your data for legal or official reasons. Where this is the case, we will tell you and we will restrict the data to only what is necessary for those specific reasons.
If you believe that any of your data that the Company processes is incorrect or incomplete, please contact us using the details above and we will take reasonable steps to check its accuracy and correct it where necessary.
You can also contact us using the above details if you want us to restrict the type or amount of data we process for you, access your personal data or exercise any of the other rights listed above.
We use a limited amount of categorization to enable us to extract meaningful shortlists from our database when providing services to our clients and customers. When a customer is added to our database they are categorized by the type of meal type they are looking for the skills they have and the locations that they are looking to work. We then use these categories to identify potential order suitable to fulfil the client requirements. This type of searching could exclude a customer from a shortlist, however we try to ensure this categorization is updated with the customer or when information updates are made available.
We will update this privacy statement from time to time. We will post any changes on the statement with revision dates. If we make any material changes, we will notify you.
If you wish to complain about this privacy statement or any of the procedures set out in it please contact: the data protection officer, Tunde Dopemu email@example.com
You also have the right to raise concerns with Information Commissioner’s Office on 0303 123 1113 or at https://ico.org.uk/concerns/, or any other relevant supervisory authority should your personal data be processed outside of the UK, if you believe that your data protection rights have not been adhered to.